Privacy Policy

Last updated: 24 September 2026

1. About This Policy

Penthouse Design Group Co., Ltd. (the Company, we or us) values the protection of personal data belonging to website visitors, prospective clients, clients, contacts and people involved in projects (you). This policy explains how we collect, use, disclose and protect personal data when you use our website, submit the Project Enquiry form, attach files, or contact us by telephone, email, LINE or our social media channels.

2. Personal Data We May Collect

We collect data only as necessary for the relevant channel and purpose. This may include:

• Identification and contact details, such as your name, telephone number, email address and LINE ID.
• Project details, such as project type, services of interest, project location, floor area, approximate budget, requirements, preferred styles and other information you provide.
• Documents or files you choose to attach, such as plans, photographs, Word documents or PDFs.
• Communications, such as messages, requests, questions, feedback, appointment history and information needed to prepare a proposal or provide services.
• Technical and website usage data, such as IP address, device type, browser, visit date and time, pages visited, interaction with content and cookie data in accordance with your settings.
• Other information you voluntarily provide. Please avoid sending sensitive personal data or documents that are not necessary to assess your project.

The website does not have a membership system and does not accept payments through the Project Enquiry form. We do not request credit or debit card details through that form.

3. Sources of Data

• Directly from you when you complete a form, attach files, contact us or use our services.
• Automatically through the website, cookies and similar technologies, in accordance with your cookie settings.
• From other people authorised to provide the data, such as project participants, property owners, authorised representatives or people referring clients. The person providing the data must have the right to do so and inform the people concerned of this policy.
• From public sources or business partners, only where supported by law and necessary for a lawful purpose.

4. Purposes and Legal Bases

1. Receiving and answering enquiries, assessing initial requirements, arranging appointments and contacting you about a project, on the basis of steps taken at your request before entering into a contract and legitimate interests.
2. Preparing proposals, scope of work and preliminary budgets, and performing a contract if you agree to use our services.
3. Managing projects, coordinating work, controlling quality, handing over work and providing aftercare, as necessary to perform a contract.
4. Preparing accounting, tax and business documents, handling claims and complying with laws or orders of competent authorities.
5. Maintaining security and preventing fraud, website misuse, spam and incidents affecting systems or other people, on the basis of legitimate interests and legal obligations.
6. Analysing and improving the website, content, services and user experience, in accordance with your cookie settings and the relevant legal basis.
7. Sending news, project work or marketing offers only with consent where required by law. You may withdraw consent at any time.

Where we rely on consent, withdrawal will not affect processing lawfully carried out before consent was withdrawn.

5. When Data Is Required

Fields marked with an asterisk on the form are required to receive your request and contact you. If you do not provide that information, we may be unable to assess your project or contact you about it. Other fields are optional, unless the information is subsequently necessary to enter into a contract or comply with the law.

6. Disclosure of Data

We may disclose data as necessary to:

• Company personnel, design and project teams, and appointed representatives who need the information to carry out their work.
• Website, hosting, email, data storage, communications, backup and technology service providers.
• Analytics and advertising providers in accordance with your cookie settings, such as Google, Meta/Facebook and LINE services.
• Advisers, accountants, auditors, contractors or related service providers where necessary and subject to confidentiality duties or appropriate data protection requirements.
• Government agencies, courts, officials or other parties where required by law, under a lawful order, or as necessary to establish, exercise or defend legal claims.

We do not sell your personal data.

7. Overseas Transfers or Processing

Some technology or social media providers may process data on systems outside Thailand. In such cases, we will act in accordance with legal requirements and use appropriate safeguards to the extent within our control.

8. Retention Periods

We retain data as necessary for the stated purposes, taking into account the duration of communications, the status of an enquiry or project, contractual obligations, accounting and tax retention requirements, applicable limitation periods, dispute management and security needs. When there is no longer a need or legal basis to retain the data, we will delete, destroy or anonymise it as appropriate.

Data forming part of a contract, accounting record or dispute may need to be retained longer than general enquiry data, for the period required by law.

9. Security

We use organisational and technical measures appropriate to the risks, such as access restrictions, user account controls, communications over encrypted connections, backups and confidentiality requirements for the people involved. However, no system can guarantee complete security. Please avoid sending unnecessary information or files.

10. Your Personal Data Rights

Subject to legal conditions, you may have the right to withdraw consent, access and obtain a copy of your data, request correction, request deletion or anonymisation, request restriction of use, receive or transfer data where provided by law, object to processing in certain circumstances, and complain to the Office of the Personal Data Protection Committee.

We may request additional information to verify your identity and consider your request in accordance with the law. Certain requests may be restricted where supported by law or necessary to establish, exercise or defend legal claims.

11. Cookies and External Services

Details of our use of cookies are set out in the Cookie Policy. The website may link to or embed content from external services, such as LINE, Facebook, Instagram and YouTube. Use of those services is subject to each providers policies.

12. Minors Data

Our services are not intended to collect data directly from minors. Where a minors consent requires the consent of a person exercising parental responsibility under the law, that person should act or give approval before the data is submitted.

13. Policy Changes

We may update this policy to reflect our operations, technology and the law. The latest update date will be displayed on this page. If there is a material change, we will use an appropriate channel to inform you.

14. Contact and Rights Requests

Penthouse Design Group Co., Ltd.
13/8 Sai Mai Road, Sai Mai, Bangkok 10220, Thailand.
Email: contact@penthouse-interior.com
Telephone: 093-696-4515
Contact form: www.penthouse-design.com/en/contact-us
Office hours: MondayFriday, 09:3018:30.